At KailJay, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, you may need to cancel an order or request a refund. In this section, we will outline our policies regarding refunds and cancellations.
Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled. In such cases, you may need to follow our return policy for a refund.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at biz@kailjay.store . We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process the refund.
Exceptions
While we strive to provide a hassle-free return experience, there are certain exceptions to our return policy. We cannot accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.
Contact Us
If you have any questions or concerns regarding our refund and cancellation policies, please don't hesitate to contact us. You can reach us at:
Trade name: KailJay
Phone number: 9079881719
Email: biz@kailjay.store
Physical address: D-13 Rd No.1 V.k.i.a Jaipur RJ, India
We value your satisfaction and will do our best to assist you with any issues you may encounter. Thank you for choosing KailJay!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at biz@kailjay.store . Please note that returns will need to be sent to the following address: D-13 Rd No.1 VKI area, Jaipur Rajasthan, 302013
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kailjay.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kailjay.info@gmail.com.
